Performance Testing and APM part 3 – AppDynamics

The current topic of the Intechnica Performance Podcast is Performance Testing and APM (Application Performance Management), with a focus on aligning APM tools with performance testing.

In each episode, Intechnica Head of Performance Ian Molyneaux (author of “The Art of Application Performance Testing”) has been detailing a specific APM tool and its individual capabilities and idiosyncrasies around integration with performance testing. In part 3 we’re focusing on AppDynamics.

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Make sure you subscribe to get the podcast each week!

Find out about Intechnica’s expertise in Performance Testing and Application Performance Management.

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Join us at #VelocityConf!

For the third year running, Intechnica are sponsoring Velocity Conference in Europe – this year taking place in Amsterdam.

Velocity is the premier Web Performance and Operation conference, with a schedule packed with the cutting edge of web performance topics and discussions.

If you are attending, be sure to drop by stand 426 on Thursday or Friday, where you can talk to us about:

  • Managed Performance Testing – Delivering a more a consistent, expertly managed performance test resource
  • APM Managed Service – Get the most value and benefit possible from an investment in Application Performance Management tools
  • TrafficDefender – Guarantee website uptime and performance at peak times such as Black Friday sales with our traffic management and visitor queuing solution

Not got your pass yet?

Use our discount code Intechnica25 for 25% off your pass!

Click here to register

Preparing for Peaks at AO.com

In one of the sessions taking place during Velocity, Adam Warne (Director of IT Services at AO.com) will talk about how the UK’s largest online white goods retailer prepares for peaks in traffic by using information to build the right architecture.

This talk is taking place on Thursday 29th October at 17:05 in room G109.

Not attending Velocity? Join a live webinar

Adam will also be presenting his talk in a live webinar on Thursday 5th November, 6pm GMT.

Click here to register

Webinar: Preparing for peaks at AO.com

O’Reilly are hosting an exclusive webinar with AO.com on (remember remember) 5th November, which is sponsored by TrafficDefender.

As with every online retailer, Black Friday has posed many challenges to AO.com. Building a platform to serve an unknown number of customers can be an onerous and expensive task. But what if you have limited time or budget? Using the right tools and techniques to produce and understand data can lead to more predictable results whilst delivering the best solution possible for your customers.

Click here to register for this free O’Reilly webinar

Thursday 5th November
6pm GMT | 1pm ET | 10am PT

Key takeaways from this webcast include:

  • The key principles of platforms and how these relate to your overall business goals
  • The relationship monitoring & analytics of customer experience should have with infrastructure planning
  • The must-know checklist of preparing your technology for peak web traffic

About Adam Warne, Director of IT Services — ao.com

Adam Warne, AO.comAO.com is the UK’s largest online white good retailer, supplying more than 4.5m customers, and household names such as B&Q, Boots and House of Fraser. Adam Warne has been with AO.com for 8 years and has been part of its growth into the successful international retailer it is today. Adam’s previous experience includes delivering IT services at EDS and Skipton Building Society.

Performance Testing and APM part 2 – New Relic

Welcome once again to the Intechnica Performance Podcast series!

Our current topic is Performance Testing and APM (Application Performance Management), with a focus on aligning APM tools with performance testing.

In each episode, Intechnica Head of Performance Ian Molyneaux (author of “The Art of Application Performance Testing”) goes into some detail around a specific APM tool and its individual capabilities and idiosyncrasies around integration with performance testing. In part 2 we’re focusing on New Relic.

Download/stream link

Make sure you subscribe to get the podcast each week!

Find out about Intechnica’s expertise in Performance Testing and Application Performance Management.

TrafficDefender helps Poundworld Plus website stay online during BBC One programme

This article was originally posted on our brand new TrafficDefender website over at http://www.traffic-defender.co.ukclick to read the original now.

For the past eight weeks, the BBC One series “Pound Shop Wars” has followed the plight of the pound shop industry. In last night’s episode, “Battles in Cyberspace”, the programme focused on the ecommerce websites operated by the major pound shops, including poundworldplus.co.uk and poundworld.com.

Predictably this caused a huge increase in awareness and interest in the websites mentioned on the programme, driving massive amounts of traffic to each. This was enough to cause problems for the servers at the Poundshop, not giving the best impression to would-be visitors.

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Thankfully for Poundworld Plus, they had prepared for the TV exposure by implementing TrafficDefender in front of their website.

This meant that the site was able to allow as many visitors in as its servers could comfortably cope with, while placing excess new visitors into an orderly queue. So instead of a screen like the above displayed by the rival Poundshop, Poundworld Plus visitors either got straight through to the site or saw a screen like this (courtesy of Twitter user @Citybird2012):

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This was a much better result for Poundworld Plus because it meant that they could control the amount of traffic hitting their servers at any given time, so as not to overwhelm them and bring the site down for existing visitors. They could even change the threshold at which the site began to queue visitors on-the-fly if they felt the site was coping better or worse than expected.

As for the visitors themselves, as you can see they had a much clearer idea of what was happening thanks to the custom branded queue page, rather than a garbled error page.

With Black Friday shaping up to be bigger than ever this year, how many retailers are prepared for the unpredictable amount of traffic heading for their websites? Find out more about getting TrafficDefender in time now.

Performance Testing and APM Week 1 – Dynatrace

Welcome once again to the Intechnica Performance Podcast series!

We have a new topic starting this month: Performance Testing and APM (Application Performance Management). You probably do performance testing, and you might have an APM tool you’re using for monitoring or troubleshooting. But are you aligning the two? This series aims to demonstrate some of the whys and hows.

Each week, Intechnica Head of Performance Ian Molyneaux (author of “The Art of Application Performance Testing”) will go into some detail around a specific APM tool and its individual capabilities and idiosyncrasies around integration with performance testing. In week 1 we’re focusing on Dynatrace.

Download/stream link

Make sure you subscribe to get the podcast each week!

Find out about Intechnica’s expertise in Performance Testing and Application Performance Management.

Is there such a thing as a fair queue when buying sports tickets online?

When’s the last time you bought a ticket for a sporting event online?

You might remember the problems many people had securing tickets for the London Olympics back in 2012, where website glitches and various delays left many people frustrated (we covered it in this post about web performance nightmares).

Or perhaps you have recently been part of an online queue to buy tickets to the England Rugby World Cup, or to one of many Premiership Football games.

The popularity of these events and the relative scarcity of actual tickets to be sold puts the businesses selling them and maintaining these websites in a unique position. Even when you pretty much know you’re going to sell out, why should you care about the customer experience?

For one thing, fans are quick to voice their disapproval of a bad experience online and lose faith in the process altogether. Let’s take a look at some of the things being said on social media about the online ticket buying experience.

Inconsistent or unfair queue

Sometimes you get placed into a queue, but it never seems to move. Or your position seems to jump around at random, giving you little confidence that the information being shown to you is at all meaningful.

Here are some examples of this from people trying to buy tickets for the Rugby World Cup:

Get to the back of the line – Kicked out of the queue

There’s nothing worse than investing your time into waiting in line for something, only to get to the front and suddenly find yourself at the back of the queue. Are you going to go through the wait all over again or just abandon the queue and your purchase?

It seems like the fans of quite a few football clubs have suffered this fate:

Website crash – No chance to buy

Queues can be frustrating, but even worse is when a site simply breaks and won’t let you make your purchase. This is often down to the popularity of the tickets in question overloading the website with traffic.

Here are a few examples from top football clubs:

So why should ticketing site owners care?

Clearly fans become very frustrated by unfair, inconsistent or broken ticket sales. It makes sense for ticket vendors to use a queue to try to create a fair environment for fans whilst allowing the website to cope gracefully with the high levels of traffic, but often it seems the technology behind these queues are not up to scratch (as evidenced in the above tweets).

What can they do about it?

Intechnica have developed TrafficDefender, a solution specifically designed to provide the best possible customer experience during high demand web events such as ticket sales.

TrafficDefender is built to cope with extreme peaks in traffic to ensure the website defended won’t go down. What’s more, its advanced queueing functionality allows visitors to access the website or specified area of the website in a controlled “first in, first out” manner, always shows accurate information to those waiting, and has advanced features such as live reporting and VIP visitors.

Find out more about TrafficDefender